Contact

To contact us please select the appropriate enquiry type in the contact form below and proceed to complete your details prior to submitting. Adding information to the comments box will help us to process your request more efficiently.

Contact form

  • If your enquiry type is Support (technical post sales) or Service & RMA related please include projector serial number details within the Comments box below where possible.

Alternatively you can email us directly if preferred using the email addresses below:

For Sales Enquiries
sales@norxe.com

For Technical Support Enquiries (pre & post sales)
support@norxe.com

For Service & RMA Enquiries
service@norxe.com

Registered Offices

Headquarters
Norxe AS
Dokka 3B, 1671 Fredrikstad, Norway

Regional Office
Norxe America Inc.
2300 Maitland Center Parkway, Suite 118,
Maitland, Florida 32751, USA

Contact persons sales

Espen Olsen

Vice President Global Sales

espen@norxe.com
+47 91 81 81 80

Ivan Santafe

Director of Business Development
South Europe and Middle East

ivan@norxe.com
+34 68 89 91 974

Henning Kirchner

Director of Business Development
Central & Eastern Europe and Benelux

henning@norxe.com
+49 0 151 643 66667

Iain Ambler

Iain Ambler

Director of Business Development
UK & Ireland and Australia

iain@norxe.com
+44 0 751 528 1979

Javier Delgado

Javier Delgado

Head of Business Development
Americas

javier@norxe.com
+1 (407) 538-0472

Contact persons support

Craig Maddock

Craig Maddock

Director Product & Support

craig@norxe.com
+44 (0) 759 769 8267
+1 321 445 1799

Pål Espen Ruud

Service Manager

pal@norxe.com
+47 48 01 33 30

Bruce Riner

Product Support Engineer

bruce@norxe.com
+1 407 978 9746

Morten Eliassen

Director Quality & Operations

morten@norxe.com
+47 48 08 16 17

Thomas Wiese

Director Supply Chain

thomas@norxe.com
+47 40 80 01 97

FAQ

Who do I contact within Norxe?

Please use the contact page on the website which shows multiple ways to contact us. You can choose between sales, service or support. However you contact us we will make sure that you get to speak to the right people quickly.

Can I request a demonstration of a product?

Absolutely. If you have an application that fits our products please speak to one of our sales people. They can work out the best way to get you more information and test a product.

How can I become a Norxe partner?

Please speak to one of our sales people. If you’re unsure which sales person to speak to just contact any of us. We can make sure you get in contact with the right person.

Where can I find pricing on Norxe products?

We don’t publish our pricing but if you speak to one of our sales people we can let you know the cost of the products you need.

Can I purchase directly from Norxe?

Our route to market is pretty simple, we don’t sell to end users. We’re simply a manufacturer of products, and although we have a substantial knowledge of simulation systems, we would much rather leave the integration of our products to the experts. So, if you are taking our products and designing them into a simulator and selling this simulator on, then yes, we would love to work with you. If you are an end user, we can absolutely have a direct technical relationship, but the sale would need to be routed through an integrator.

Where can I purchase Norxe products?

You can purchase our products directly from one of our system integration partners, or if you are a system integrator yourself, directly from us.

How safe is a LASER projector?

The LASERs we use inside the projectors are the same power as LASERs already find in domestic appliances such as Blu-Ray players. All Norxe products comply with strict legislation to ensure that they are safe.

Do your lenses need supporting if the projector is mounted on a motion platform?

Yes and no. Depending on the lens and the severity of the motion base some type of support may be needed. However the lens and lens mount design of our projectors are specifically designed to offer as much physical support as possible.

What is better, higher frame rate of higher resolution for image clarity?

In our opinion there is no clear answer here. There is a trade off between the two approaches based on the content being viewed. For fast moving content such as an automotive racing simulator then the higher frame rate will almost certainly give the best results. For static and very slow moving content then higher pixel resolution should be the focus. However theses two examples are from the extremes of the spectrum and there is a lot of application types in between. Having both would be ideal, high resolution at a high refresh rate but be careful not to run into content rendering bottlenecks..

What is meant by a large color gamut?

Google “REC709” and select “images”. What you see is the colour space REC709 shown on a “CIE Chart” this is the standard way to show a “colour space”. REC709 is a standard color space used in the broadcast industry to quantify Red, Green and Blue. The colour coordinates for Red, Green and Blue are plotted on a chart and joined up to create a triangle. A projector (or any display device) can also have its maximum achievable colour coordinates for Red, Green and Blue plotted on the same chart. When these points are joined up the resulting triangle is called the color gamut” of the projector. The projector can reproduce any colour within the triangle but not colours outside of the triangle. The lager the gamut the more colours that the projectors can reproduce. This is particularly important when colour matching projectors in multi-channel systems.

Are there any orientation restrictions on your products?

No, because our projectors use solid state light sources and have no liquid cooling systems there are no orientation restrictions to take into consideration.